Dear Customer, Your opinion is important to us. With the goal to improving our products and services, we ask you for a few minutes of your time to complete this survey. At the end of the compilation, you will receive an automatic email to the address indicated by you at the beginning, containing a 10%-discount-voucher as a thank you, which you can use for future purchases. Your data will be collected for internal use only and individual responses will be treated as strictly confidential.

Dear Customer, Your opinion is important to us. With the goal to improving our products and services, we ask you for a few minutes of your time to complete this survey. At the end of the compilation, you will receive an automatic email to the address indicated by you at the beginning, containing a 10%-discount-voucher as a thank you, which you can use for future purchases. Your data will be collected for internal use only and individual responses will be treated as strictly confidential.

Which model (s) do you have?

MACHINE EVALUATION

Does the machine meet your expectations?
Where did you get to know our product(s)?
How long have you been using our product(s)?
Please indicate ease of use in the following operations:
Format parts change-over
General maintenance
Cleaning
Intuitive software and touch-screen controls
Quality of construction materials
Overall quality of the machine
Are you experiencing recurring problems?
What is most important for the yr Company while purchasing of a new machine:
Which of the following statements refer to our brand:
For a new machine, do you think the price is adequate for the quality?
For a new machine, do you think the price is adequate with respect to the market?

DEDICATED TOOL PARTS EVALUATION

Simplicity and speed of format change
Overall quality of the tool parts
Are you experiencing recurring problems?
Satisfaction with the delivery times for tool parts
For the new tools parts, do you think the price is adequate for the quality?
For the new tools parts, do you think the price is adequate with respect to the market?

SALES SERVICE EVALUATION

Ability to speak with the area manager / reference employees
Satisfaction with response times to requests
Clarity and completeness of commercial offers
General quality of Sales service
Are you in contact with our Market agent?

AFTER-SALES SERVICE EVALUATION

Ability to speak with reference managers / employees
Satisfaction with response times to requests
Satisfaction with the delivery times for spare parts
Overall quality of after-sales service
General quality of the technical assistance service
Satisfaction about the time response for emergencies (spare parts / technical interventions)
For the spare parts, do you think the price is adequate for the quality?
For the spare parts, do you think the price is adequate with respect to the market?

FINAL EVALUATION

Would you buy other machines of our brand?
Would you recommend our products to others?
Would you buy one of the new FAMAR TEC models to replace the existing ones?
Would you buy one of the new FAMAR TEC models to combine the existing ones?
Please feel free so share your opinion:
Thanks for participating.
This discount code will be sent to your email, in which you will find the terms of use.

We invite you to browse our website to learn about our range of products and services and our sales network around the world.
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